Shalondan Hollingshed is the Corporate Director of Patient Financial Services at Emory Healthcare, a premier academic health system in Atlanta that includes 11 hospitals, nearly 250 provider locations, and more than 24,000 staff and physicians. In her leadership role, she is responsible for overseeing professional billing operations, ensuring that the financial aspects of patient care are handled efficiently and effectively across the organization. A key focus of Shalondan’s work is building strong relationships with various stakeholders throughout the health system to create a collaborative and empowered work environment. She is committed to enhancing the patient financial experience at Emory, ensuring that patients receive exceptional service while navigating the complexities of healthcare billing.