| Page 4 | Kisaco Research
HPRI Nashville Vendor Landscape 2025
WHIS Start-Up Partnerships
 

Lisa Griffin, MBA, CCCM

Chief Consumer Officer
University Hospitals

Lisa Griffin, MBA, CCCM

Chief Consumer Officer
University Hospitals

Lisa Griffin, MBA, CCCM

Chief Consumer Officer
University Hospitals
Interview with Robbie Salter from Jupiter
 

Alex Singla

Senior Partner & Global Leader
QuantumBlack, AI by McKinsey

Alex is a senior partner with the firm’s Chicago office and coleads QuantumBlack, AI by McKinsey, globally. He helps companies transform by deploying digital and data and analytics solutions and ensuring these solutions go from pilot to full-scale adoption and scaling.

He passionately embeds change management and capability building as core elements to every transformation to ensure sustainable and step-change improvements in growth, effectiveness, cost, and customer experience.

Alex Singla

Senior Partner & Global Leader
QuantumBlack, AI by McKinsey

Alex Singla

Senior Partner & Global Leader
QuantumBlack, AI by McKinsey

Alex is a senior partner with the firm’s Chicago office and coleads QuantumBlack, AI by McKinsey, globally. He helps companies transform by deploying digital and data and analytics solutions and ensuring these solutions go from pilot to full-scale adoption and scaling.

He passionately embeds change management and capability building as core elements to every transformation to ensure sustainable and step-change improvements in growth, effectiveness, cost, and customer experience.

In his nearly 25 years with McKinsey, Alex has advised clients on several topics, including strategy, digital and analytics, enterprise transformation, service operations, distribution, end-to-end customer journeys, technology, risk assessment, warranty and claims, marketing, and cost.

Examples of Alex’s recent client work include the following:

  • leading an effort to reimagine the homeowner insurance market, using analytics and digital to improve the customer experience, cycle time, and growth, and fully deploying all solutions to nearly 2,000 outbound customer-care agents
  • leading an analytics and operations transformation to improve product quality, warranty costs, customer experience, and market share for a Fortune-200 heavy industrial company, and deploying the solutions to approximately 500 customer-facing sales and service representatives who utilize the analytic insights daily
  • working with a leading life insurer on a holistic enterprise transformation that included developing a multiyear strategy, reimagining and digitizing the core customer end-to-end journeys through analytics, and instituting a growth-and-operations frontline transformation to double earnings within five years
  • leading a frontline sales and analytics transformation from pilot to a national launch with frontline capability building and performance management of more than 2000 field and inside-sales agents, resulting in increased sales and margins

Outside of work, Alex enjoys spending time with his wife and three children. He is a member of the board of trustees of Shedd Aquarium in Chicago, and a member of the Council of Governors of the American India Foundation. Also, he is a guest mentor for innovative technology startups who are accepted into the Creative Destruction Lab program at the University of Wisconsin-Madison.

https://www.mckinsey.com/our-people/alex-singla

 

Alex Singla

Senior Partner & Global Leader
QuantumBlack, AI by McKinsey

Alex is a senior partner with the firm’s Chicago office and coleads QuantumBlack, AI by McKinsey, globally. He helps companies transform by deploying digital and data and analytics solutions and ensuring these solutions go from pilot to full-scale adoption and scaling.

He passionately embeds change management and capability building as core elements to every transformation to ensure sustainable and step-change improvements in growth, effectiveness, cost, and customer experience.

Alex Singla

Senior Partner & Global Leader
QuantumBlack, AI by McKinsey

Alex Singla

Senior Partner & Global Leader
QuantumBlack, AI by McKinsey

Alex is a senior partner with the firm’s Chicago office and coleads QuantumBlack, AI by McKinsey, globally. He helps companies transform by deploying digital and data and analytics solutions and ensuring these solutions go from pilot to full-scale adoption and scaling.

He passionately embeds change management and capability building as core elements to every transformation to ensure sustainable and step-change improvements in growth, effectiveness, cost, and customer experience.

In his nearly 25 years with McKinsey, Alex has advised clients on several topics, including strategy, digital and analytics, enterprise transformation, service operations, distribution, end-to-end customer journeys, technology, risk assessment, warranty and claims, marketing, and cost.

Examples of Alex’s recent client work include the following:

  • leading an effort to reimagine the homeowner insurance market, using analytics and digital to improve the customer experience, cycle time, and growth, and fully deploying all solutions to nearly 2,000 outbound customer-care agents
  • leading an analytics and operations transformation to improve product quality, warranty costs, customer experience, and market share for a Fortune-200 heavy industrial company, and deploying the solutions to approximately 500 customer-facing sales and service representatives who utilize the analytic insights daily
  • working with a leading life insurer on a holistic enterprise transformation that included developing a multiyear strategy, reimagining and digitizing the core customer end-to-end journeys through analytics, and instituting a growth-and-operations frontline transformation to double earnings within five years
  • leading a frontline sales and analytics transformation from pilot to a national launch with frontline capability building and performance management of more than 2000 field and inside-sales agents, resulting in increased sales and margins

Outside of work, Alex enjoys spending time with his wife and three children. He is a member of the board of trustees of Shedd Aquarium in Chicago, and a member of the Council of Governors of the American India Foundation. Also, he is a guest mentor for innovative technology startups who are accepted into the Creative Destruction Lab program at the University of Wisconsin-Madison.

https://www.mckinsey.com/our-people/alex-singla

 

Ellen Catania

Sr. Director of Review Operations
MedReview

Ellen is a registered nurse with extensive experience spanning clinical care and the health insurance industry, making her an expert in payment integrity and claims review. She has served as a clinical leader and consultant for payors and payment integrity companies. She excels in auditing high-value claims for third-party administrators and stop-loss carriers, while also providing clinical support to clients and addressing claim-related inquiries.

 

Ellen Catania

Sr. Director of Review Operations
MedReview

Ellen Catania

Sr. Director of Review Operations
MedReview

Ellen is a registered nurse with extensive experience spanning clinical care and the health insurance industry, making her an expert in payment integrity and claims review. She has served as a clinical leader and consultant for payors and payment integrity companies. She excels in auditing high-value claims for third-party administrators and stop-loss carriers, while also providing clinical support to clients and addressing claim-related inquiries.

 

At MedReview, Ellen oversees the planning and development of Medicare and Medicaid hospital bill and DRG validation reviews and is also responsible for the oversight of the foreign and domestic nurse auditor teams conducting those reviews. An authority on Medicare and Medicaid policies, Ellen’s expertise also includes quality assurance oversight, peer review programs, and health plan contract interpretation.

 

 

Caroline Chiaroni

Vice President, TJC
Board Member, Allure Beauty Concepts

Caroline Chiaroni

Vice President, TJC
Board Member, Allure Beauty Concepts

Caroline Chiaroni

Vice President, TJC
Board Member, Allure Beauty Concepts